Common Errors

Common Errors

Explanations and solutions for frequently encountered errors.

Login Errors

"Invalid email or password"

Cause: Credentials don't match.

Solutions:

1. Check email for typos
2. Verify you're using the correct account
3. Try password reset if unsure
4. Ensure Caps Lock is off

"Account not found"

Cause: No account exists with that email.

Solutions:

1. Check the email address
2. Use the email from your invitation
3. Contact your administrator to verify your invitation
4. Check spam folder for original invitation

"Account locked"

Cause: Too many failed login attempts.

Solutions:

1. Wait 15 minutes before trying again
2. Use "Forgot Password" to reset
3. Contact support if still locked

"Session expired"

Cause: You've been inactive too long.

Solutions:

1. Log in again
2. This is normal security behavior
3. Check "Remember me" for longer sessions

Permission Errors

"Access denied"

Cause: You don't have permission for this action.

Solutions:

1. Check your role allows this action
2. Contact your administrator for access
3. Verify you're on the correct page

"Unauthorized"

Cause: Your session is invalid or expired.

Solutions:

1. Log out and log back in
2. Clear browser cookies
3. Check if your account is still active

"Forbidden"

Cause: The action is not allowed for your account.

Solutions:

1. This action may require a higher role
2. Contact your administrator
3. Review the User Roles guide

Data Errors

"User not found"

Cause: The requested user doesn't exist or was deleted.

Solutions:

1. Refresh the page
2. The user may have been deleted
3. Check the spelling of any search terms

"Team not found"

Cause: The requested team doesn't exist.

Solutions:

1. Refresh the page
2. The team may have been deleted
3. Check your current team list

"Assessment not available"

Cause: The assessment isn't accessible.

Solutions:

1. The assessment may have expired
2. It may not be assigned to you
3. Contact your administrator

Action Errors

"Unable to complete request"

Cause: The server couldn't process your request.

Solutions:

1. Refresh and try again
2. Check your internet connection
3. Try again in a few minutes
4. Contact support if persists

"Changes not saved"

Cause: Your changes weren't saved to the server.

Solutions:

1. Check internet connection
2. Click Save again
3. Don't navigate away during save
4. Refresh and re-enter changes

"Operation timed out"

Cause: The request took too long.

Solutions:

1. Try again
2. Check your internet connection
3. For large operations, wait longer
4. Try during off-peak hours

Limit Errors

"Seat limit reached"

Cause: No available seats on your plan.

Solutions:

1. Delete inactive users
2. Cancel pending invitations
3. Add more seats
4. Upgrade your plan

"Team limit reached"

Cause: You've hit your plan's team limit.

Solutions:

1. Delete unused teams
2. Consolidate teams
3. Upgrade your plan

"Rate limit exceeded"

Cause: Too many requests in a short time.

Solutions:

1. Wait a few minutes
2. Slow down your actions
3. Contact support if automated

File Errors

"File too large"

Cause: The uploaded file exceeds the size limit.

Solutions:

1. Compress the file
2. Split into smaller files
3. Reduce image resolution
4. Remove unnecessary data

"Unsupported file type"

Cause: The file format isn't accepted.

Solutions:

1. Check supported formats
2. Convert to accepted format
3. For imports: Use CSV or XLSX

Browser Errors

"JavaScript required"

Cause: JavaScript is disabled in your browser.

Solutions:

1. Enable JavaScript in browser settings
2. Disable extensions that block scripts
3. Whitelist senseiiwyze.com

"Cookies required"

Cause: Cookies are blocked for our site.

Solutions:

1. Enable cookies in browser settings
2. Allow cookies for senseiiwyze.com
3. Check if privacy extensions are blocking

"Page not found" (404)

Cause: The page doesn't exist.

Solutions:

1. Check the URL for typos
2. The page may have moved
3. Go back to the dashboard and navigate again
4. Use the search function

Server Errors

"Something went wrong" (500 errors)

Cause: Server-side error.

Solutions:

1. Refresh the page
2. Try again in a few minutes
3. Clear browser cache
4. Contact support if persists

"Service unavailable" (503)

Cause: The service is temporarily down.

Solutions:

1. Wait a few minutes
2. Check our status page
3. Try again later

Error Code Reference

Reporting Errors

When contacting support about an error:

1. Screenshot the error - Include the full message
2. Note the time - When did it occur?
3. Describe the action - What were you trying to do?
4. List what you tried - What troubleshooting did you attempt?
5. Include browser info - Browser name and version

Need Help?

• Sync Issues - Data synchronization problems
• Import Errors - Import-specific issues
• Contact support: support@senseiiwyze.com
• Phone: 313-444-4885