Troubleshooting

Troubleshooting

Find solutions to common issues and problems.

Quick Navigation

• Sync Issues - Data synchronization problems
• Import Errors - User import troubleshooting
• Common Errors - Frequently encountered errors

Quick Fixes

Before diving into specific troubleshooting, try these common solutions:

Clear Browser Cache

1. Press Ctrl + Shift + Delete (Windows) or Cmd + Shift + Delete (Mac)
2. Select "Cached images and files"
3. Click "Clear data"
4. Refresh the page

Try a Different Browser

If issues persist, try:

• Chrome
• Firefox
• Safari
• Edge

Check Your Internet Connection

1. Verify you have internet access
2. Try loading other websites
3. Restart your router if needed

Common Issue Categories

Getting Help

If troubleshooting doesn't resolve your issue:

Self-Service Options

1. Search this Help Center
2. Check our FAQ
3. Review the specific troubleshooting guides

Contact Support

• Email: support@senseiiwyze.com
• Phone: 313-444-4885
• Hours: Monday - Friday, 9 AM - 5 PM EST

When Contacting Support

Please include:

• Description of the issue
• Steps to reproduce
• Error messages (screenshots helpful)
• Browser and device information
• Time when the issue occurred

Status Page

Check if there's a known outage:

• Visit our status page (if applicable)
• Check for maintenance windows
• Subscribe to status updates

Browser Requirements

SenseiiWyze works best on:

Ensure JavaScript is enabled and cookies are allowed for senseiiwyze.com.

Mobile Access

SenseiiWyze is optimized for:

• iPhone (Safari, Chrome)
• Android (Chrome)
• Tablet devices

For the best experience, use the latest browser version on your device.