Activation Codes

Activation Codes

Activation codes provide an alternative to credit card payment for SenseiiWyze subscriptions. They're commonly used by enterprise organizations with procurement processes.

What is an Activation Code?

An activation code is a unique alphanumeric code that:

• Activates a specific subscription plan
• Includes a set number of user seats
• Has a defined validity period
• Bypasses the credit card payment process

Example format: WYZE-ABCD-1234-EFGH

How to Get an Activation Code

Activation codes are typically obtained through:

1. Enterprise sales - Contact sales@senseiiwyze.com
2. Procurement processes - Your company's purchasing department
3. Partner programs - Through authorized SenseiiWyze partners
4. Promotional offers - Special campaigns or events

Using an Activation Code

During onboarding:

1. Complete Step 1 (Organization Details)
2. In Step 2 (Payment), click Have an activation code?
3. Enter your code exactly as provided
4. Click Activate
5. Your plan will be activated instantly

After onboarding:

1. Go to Settings > Billing
2. Click Enter Activation Code
3. Enter your code
4. Click Activate

What's Included in an Activation Code

Each code includes:

Activation Code vs. Credit Card

Managing Code-Based Subscriptions

With an activation code subscription:

• No billing tab: You won't see the billing management section
• Check status: View your subscription status in Settings
• Renewal: Contact your administrator or sales for renewal codes
• Seat changes: Contact sales to modify your seat count

Troubleshooting

"Invalid activation code"

• Check for typos - codes are case-sensitive
• Verify the code hasn't expired
• Ensure the code hasn't already been used
• Contact the code provider for verification

"Code already used" Each activation code can only be used once. If you received a pre-used code, contact the provider for a new one.

"Code expired" Activation codes have expiration dates. Request a new code from your provider.

Renewing Your Subscription

When your activation period ends:

1. Contact your account manager or sales team
2. Request a renewal activation code
3. Enter the new code before your current period expires
4. Your subscription continues seamlessly

Important: Set a reminder before your activation period ends to ensure uninterrupted service.

Enterprise Accounts

For enterprise organizations:

• Bulk activation codes available
• Custom seat configurations
• Extended validity periods
• Dedicated account management

Contact sales@senseiiwyze.com for enterprise options.

Need Help?

• Code issues: Contact your code provider
• Technical problems: support@senseiiwyze.com
• Enterprise inquiries: sales@senseiiwyze.com
• Phone: 313-444-4885 (Mon-Fri, 9 AM - 5 PM EST)