Invoices

Invoices

Access your billing history and manage invoices.

Viewing Invoices

1. Go to Settings > Billing
2. Click Invoices or Billing History
3. View list of all invoices

Invoice Information

Each invoice shows:

Invoice Statuses

Downloading Invoices

Single Invoice

1. Find the invoice in your list
2. Click Download or the download icon
3. PDF is downloaded to your device

Bulk Download

1. Go to Invoices
2. Select date range
3. Click Download All
4. ZIP file with all invoices is downloaded

Invoice Details

Click on any invoice to see:

• Line items breakdown
• Plan details
• Seat charges
• Add-ons
• Taxes applied
• Payment method used
• Transaction ID

Understanding Your Invoice

Common Line Items

Sample Invoice Breakdown

Invoice #INV-2024-001234
Billing Period: Jan 1 - Jan 31, 2024

Professional Plan (25 seats)      $625.00
Additional Seats (5 @ $25)        $125.00
Premium Support Add-on            $100.00
────────────────────────────────────────
Subtotal                          $850.00
Tax (7.5%)                         $63.75
────────────────────────────────────────
Total                             $913.75

Payment Methods

View and manage payment methods:

1. Go to Settings > Billing
2. Click Payment Methods
3. View current payment method
4. Add or update as needed

Accepted Payment Methods

• Visa
• Mastercard
• American Express
• Discover
• ACH/Bank transfer (Enterprise)
• Wire transfer (Enterprise)

Failed Payments

If a payment fails:

1. You'll receive an email notification
2. Invoice status shows "Failed"
3. System will retry automatically (3 attempts)
4. Update payment method if retries fail

Resolving Failed Payments

1. Go to Settings > Billing
2. Click Payment Methods
3. Update your payment information
4. Click Retry Payment on the failed invoice

Billing Contacts

Set who receives billing notifications:

1. Go to Settings > Billing
2. Click Billing Contacts
3. Add email addresses for:
   • Invoice notifications
   • Payment confirmations
   • Payment failures

Tax Information

Tax ID/VAT

1. Go to Settings > Billing
2. Click Tax Information
3. Enter your Tax ID or VAT number
4. Click Save

Your Tax ID will appear on future invoices.

Tax Exemption

If your organization is tax-exempt:

1. Contact billing@senseiiwyze.com
2. Provide exemption certificate
3. We'll update your account

Annual vs. Monthly Billing

Switching to Annual

1. Go to Settings > Billing
2. Click Change Billing Cycle
3. Select Annual
4. Pay the annual amount (with discount)
5. Receive credit for unused monthly period

Refunds

Refund eligibility:

To request a refund:

1. Email billing@senseiiwyze.com
2. Include invoice number
3. Explain the situation
4. We'll respond within 2 business days

Billing Disputes

If you believe there's a billing error:

1. Review the invoice details
2. Check your plan and seat count
3. If still incorrect, contact billing@senseiiwyze.com
4. Include:
   • Invoice number
   • Specific concern
   • Expected amount

Enterprise Billing

Enterprise customers may have:

• Custom billing cycles
• Net 30/60/90 payment terms
• PO-based invoicing
• Dedicated billing contacts
• Custom reporting

Contact your account manager for enterprise billing needs.

Records Retention

We retain invoices for:

• Active accounts: Full history available
• Closed accounts: 7 years (legal requirement)

You can download all invoices at any time while your account is active.

Need Help?

• Billing questions: billing@senseiiwyze.com
• Phone: 313-444-4885
• Hours: Monday - Friday, 9 AM - 5 PM EST
• Plans Comparison - Understanding your plan
• Seat Management - Managing seat costs